STORE POLICY
Customer Care
At FER D’AZUR, we take immense pride in the development of each piece — every shell, pearl , and detail is carefully chosen and handcrafted with intention. Our creations are more than an accessories; they are wearable sculptures born from the sea and shaped with artistry, care, and precision.
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We believe that true luxury lies in both quality and experience. That’s why craftsmanship is at the heart of everything we do —and your satisfaction is just as important. Our team is dedicated to ensuring every interaction reflects our values of excellence, care and attention to detail.
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Have a question or inquiry?
Please reach out to us directly at :
We’re here to assist you and will respond as promptly as possible.
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Thank you for supporting true craftsmanship, we welcome you into the world of
FER D’AZUR.
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—With care,
The Team At FER D’AZUR
Refunds, Returns & Exchange Policy
Refund & Returns :
We do not offer returns or refunds at this time —All sales are final.
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Exchanges:
Exchanges are available for items that arrive damaged in the shipment process the same day of the item being delivered.
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To request an exchange for a damaged item:
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Please email us at FERDAZUR.CO@GMAIL.COM with a clear photo of the damage.
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Once the damage is verified and approved, we will gladly issue an exchange.
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You may select a replacement item of equal value to your original purchase. If you choose an item of greater value, you will have the option to pay the difference, and the new item will be shipped to you.
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Stylist pull policy — Editorial & Publication use.
At FER D’AZUR, we welcome collaborations with stylists, editors and creatives who wish to feature our handcrafted pieces for editorial, press and publication.
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For all stylist inquiries, please contact us at:
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Production & shipping
Timeline
All orders are individually made and processed in the order they are received. Please allow a standard 4-7 business days before shipment.
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Shipping details
Domestic orders (U.S):
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Ship via UPS
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Complimentary shipping included on all U.S orders
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Estimated delivery 4-7 business days.
International Orders:
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Shipped via UPS international
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Estimated delivery 10-14 business days
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International shipping rates apply and will be calculated at checkout
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Please note: Any customer duties or import taxes are the responsibility of the recipient .
Payment Methods
- Credit / Debit Cards
- Offline Payments (Cash)
- Alternatives (Zelle)