DISCOVER MORE
A: At FER D'AZUR, each piece of jewelry is meticulously crafted to order, ensuring the highest quality and uniqueness in every item. Because of this bespoke process, please allow a crafting period before shipment. Domestic shipping (U.S) takes 4-7 business days from the order date. International shipping typically takes between 10-14 business days. This timeframe includes the time required to handcraft your unique piece. We appreciate your patience and assure you that the wait is worth it for a truly exceptional piece of jewelry.
A: Yes, FER D'AZUR provides a tracking number for all orders. Once your purchase has been processed and shipped, you will receive an email containing your unique tracking number. This tracking number allows you to monitor the status and location of your shipment in real-time until it reaches your doorstep. Providing tracking information ensures transparency and gives you peace of mind knowing exactly when to expect your exquisite jewelry piece.
A: Yes, FER D'AZUR proudly offers international shipping to customers around the globe. We aim to make our exquisite jewelry pieces accessible no matter where you are located. Shipping rates and delivery times vary depending on the destination. During the checkout process, you will be able to select your country, and the appropriate shipping options and fees will be displayed. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. We ensure that your jewelry is securely packaged to arrive in perfect condition, adhering to our highest standards of quality and care. If you have any further questions regarding international shipping, please don't hesitate to contact our customer service team.
Exchanges are available for items that arrive damaged or become damaged within 30 days of delivery.
To request an exchange for damaged item:
- Please email us at ferdazur.co@gmail.com with a clear photo of the damaged item.
- Once the damage is verified and approved, we will gladly issue and exchange.
You may select a replacement item of equal value to your original purchase. If you choose an item of greater value, you will have the option to pay the difference, and the new item will be shipped to you.